Working as part of the Global Sales Operations team the role of the Operations Coordinator, Asia Pacific is to provide or assist in providing sales support, analysis, sales performance metrics observations & recommendations, leadership of the business planning processes as well as adoption of the sales workflow for an assigned sales region. The role provides a focus to the sales region or specialized sales groups whilst also working across the global sales organization offering best practice sharing and ownership of central tasks.
This role requires a dedicated focus on sales Process, Analysis, Strategy, Communication and Partnership. The role demands an exceptional understanding of all selling roles and an ability to translate the above core focus areas into various selling practices. The success of this role will ultimately be judged based on increased productivity of the sales group and its management through the reduction of burdensome administrative tasks that reduce valuable selling time as well as enhance or provide clarity in the value of reports and strategies that are available to sales staff. In addition, this role will provide exceptional focus on finance related tasks that insure accuracy for the sales group as well as the finance group.
Working directly with clients to resolve ongoing account issues such as change requests and invoicing questions
Working with the APAC sales team to assist with account usage, billing or other data analysis
Submit Sales Orders/Jira Tickets/Maintenance Cases
Locate contracts/ send invoice per Sales and/or Customer’s request
Initiate product trials for new/additional users from Dow Jones, and third party vendors
Act as liaison for new and existing customers through follow-up to ensure correct service levels and rates are applied
University graduate with fluency in English
High level of initiative and self-motivation. Attention to detail and strong communication skills
Proven ability to work well within a team environment while accomplishing individual tasks
Strong proficiency with Microsoft applications
Strong interpersonal skills
Administrative support experience preferred
If this position matches your experience, skills and motivations please submit your CV and a covering letter detailing why you feel you are suitable for the role.
Please note that only candidates requested for interview will be contacted.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - SALES
Job Category: Sales Ops/Planning/Support Group
Req ID: 32299