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Job Information

Dow Jones Sales Support Supervisor in PRINCETON, New Jersey

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Job Description:

Regional Sales Supervisor - WSJ Professional Membership

Who we are and what we do:

The WSJ Professional Membership team is responsible for recruiting and retaining members of the world’s foremost influential business membership. We equip ambitious professionals with the essential intelligence and tools they need to better lead their industries, grow their businesses and advance their careers. We provide a highly specialized service that builds on the power of our journalism, the insight of our analysis, the ambition of our audience and the continuity of community.

Job Description:

The Regional Sales Supervisor (RSS) will get to know the sales process a well as learn about our products, services and events for C-Suite and professionals. This role is to work closely with sales team for C-Suite Membership, Corporate Membership and WSJ Pro handling administrative tasks enabling the sales team to focus on selling. The RSS is responsible for ensuring a team of RSCs provides superior administrative support to both the Sales team as well as our professional customers. The RSS will work with the current processes in place within the teams; while identifying ways of improving for speed and efficiencies.

Responsibilities:

We are seeking a leader and self-starter to join our team. The ideal candidate will possess a passion for developing individuals to provide top level service to maximize retention and growth of the WSJ Professional membership base.

  • Supervisory

  • Direct and monitor activities of staff including goal-setting, performance management, coaching, training, and development plans to develop an effective team with a focus on retention of members

  • Determine scheduling and staffing needs to maintain service level objectives

  • Generate ideas that streamline processes, reduce manual work and quicken service & support

  • Establish documentation, implement consistent processes, and provide training for direct reports on procedures

  • Identify opportunities for improvement with technology systems and procedures, and initiate appropriate action to implement process changes

  • Analysis and Reporting

  • Compile regular and ad-hoc reports on account users and billing

  • Generate user or usage reporting for sales reps and clients

  • Collaborate with Billing /Collection teams to resolve billing and collection issues

  • Calculate and process credit and debit adjustments with Accounts Receivable team.

  • Account Set-up

  • Submit Sales Orders / Jira tickets / Maintenance Cases according to specific billing requirements for new accounts, additional services, closed accounts, address and contact changes

  • Ensure contracts are fully executed.

  • Collect confirmation documents to verify customer orders, cancellations or changes

  • Electronically file contracts and sales orders

  • Update information in global CRM system

  • Work closely with the Billing team to ensure accuracy of detailed billing arrangement

  • Account Maintenance

  • Working directly with clients to resolve ongoing account issues including change requests and invoicing questions.

  • Submission of JIRA tickets for account maintenance and manual billing requests

  • Locate contracts

  • Send invoice copies

  • Provide account snapshots

  • Pull User lists for accounts

  • Customer and Liaison

  • Act as liaison for new and existing customers through follow-up to ensure service levels and rates are applied

  • Assist in making manual adjustments and process

  • Ensuring prospect leads are distributed to Sales Reps within 24 hours

  • Special Projects

  • Special projects as requested by sales management and/or Director of Strategic Initiatives

Qualifications / Requirements:

  • 1-3 years of Supervisory experience

  • Knowledge of CRM system, Ciboodle, PLS

  • Ability to coach direct reports to strengthen their performance and improve skills

  • Problem solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions

  • Ability to take ownership of problems and coordinate appropriate internal resources to resolve effectively and efficiently

  • Detail oriented and self-motivated

  • Well organized with the ability to prioritize

  • Strong communication skills

  • Knowledge of CRM system, Ciboodle, PLS

  • Bachelor’s degree

Position Reports To: Director of Strategic Initiatives

Location: Princeton

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: WSJ MEMBERSHIP GROUP

Job Category: Sales Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

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Req ID: 17914

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