Dow Jones Sales Jobs

Sales

Join a fast-paced, multimedia sales team that understands how to talk about premium content and integrated solutions, as well as high impact campaigns and online sales.

The Sales team is dedicated to selling the products that help shape key business decisions around the world. From banks to government agencies, investment funds, accounting firms and more, you’ll take pride in selling news information, data, services and tools to leading companies and individuals across the globe, plus post-sales support for basic to advanced users.

reach out to us at <a href="mailto:TalentResourceTeam@dowjones.com" target="_blank">TalentResourceTeam@dowjones.com </a>. Please put “Reason

Job Information

Dow Jones Regional Sales Coordinator - WSJ Professional Membership in NEW YORK, New York

Job Description:

The WSJ Professional Membership team is responsible for recruiting and retaining members of the world’s foremost influential business membership. We equip ambitious professionals with the essential intelligence and tools they need to better lead their industries, grow their businesses and advance their careers. We provide a highly specialized service that builds on the power of our journalism, the insight of our analysis, the ambition of our audience and the continuity of community.

The Regional Sales Coordinator (RSC) will get to know the sales process as well as learn about our products, services and events for professionals. This role is to work closely with the sales team for C-Suite Membership, Corporate Membership and WSJ Pro handling administrative tasks enabling the Sales team to focus on selling. The RSC will work with the current processes in place within the teams and identify ways of improving for speed and efficiencies.

Analysis and Reporting

  • Compile regular and ad-hoc reports on account users and billing

  • Generate user or usage reporting for sales reps and clients

  • Collaborate with Billing /Collection teams to resolve billing and collection issues

  • Calculate and process credit and debit adjustments with the Accounts Receivable team

​​Account Set-up

  • Submit Sales Orders / Jira tickets / Maintenance Cases according to specific billing requirements for new accounts, additional services, closed accounts, address and contact changes

  • Ensure contracts are fully executed.

  • Collect confirmation documents to verify customer orders, cancellations or changes

  • Electronically file contracts and sales orders

  • Update information in global CRM system

  • Work closely with the Billing team to ensure accuracy of detailed billing arrangement

Account Maintenance

  • Working directly with clients to resolve ongoing account issues including change requests and invoicing questions.

  • Submission of JIRA tickets for account maintenance and manual billing requests

  • Locate contracts

  • Send invoice copies

  • Provide account snapshots

  • Pull User lists for accounts

Customer and Liaison

  • Act as liaison for new and existing customers through follow-up to ensure service levels and rates are applied

  • Assist in making manual adjustments and process

  • Ensuring prospect leads are distributed to Sales Reps within 24 hours

Special Projects

  • Special projects as requested by sales management and/or supervisor.

Qualifications / Requirements:

  • Detail oriented and self-motivated

  • Well organized with the ability to prioritize

  • Strong communication skills

  • Knowledge of CRM system, , Ciboodle, PLS,

  • Bachelor’s degree

Position Reports To: Sales Support Supervisor

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: WSJ MEMBERSHIP GROUP

Job Category: Sales Ops/Planning/Support Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 28362

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