Role Title: Client Engagement Manager
Team: International Enterprise Partnerships
Location: London, Hong Kong, Singapore
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news-gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.
The enterprise sales team is focused on aggressive growth of the audience and subscriber base of Dow Jones consumer titles (The Wall Street Journal, Barron’s and MarketWatch) globally by forming partnerships with companies and business schools.
Key Role Responsibilities:
The role plays a key part in contributing to the overall objectives of the International Enterprise team. As Client Engagement manager you will be responsible for:
Building and maintaining excellent relationships with s. This means face-to-face and over the phone, ensuring all DJ services are delivered and maintained with your client in accordance with their contract with us.
You are expected to remain strategically-minded in order to satisfy internal DJ targets. This means setting & managing goals with your clients whilst balancing our overall team activation & engagement targets.
The role requires marketing consultancy skills in order to diagnose support required to selected key partners. This will include designed and measuring partner marketing campaigns that drive activation & engagement results.
You will be responsible for building sales material, content marketing support, partner assets, activation marketing.
The role will require you to have a layered approach to your clients and be comfortable dealing with with a range of stakeholders from senior commercial heads, editorial, product, marketing and data & technology
You are responsible for handling client risks, optimisation of accounts, upselling and ultimate renewal of your clients. This means you will be expected to problem solve independently, whilst also escalating where necessary.
Excellent numerical handling is essential to this role. You are responsible for managing your own book of business, reporting client performance and forecasting impactful changes
Effectively work alongside and communicate with other stakeholders (internal and external) to increase engagement and size of account within life cycle of partnership
Ability to structure and adjust communications (written and oral) based on audience to both external and internal audience.
Proactive attitude to keep abreast of institutional knowledge within the organisation as well as external industry updates
Key Skills Required:
Proven track record in handling successful client relationships, with a focus on KPI management and upselling.
Ability to work consultatively with clients and build and foster strong internal and external relationships
Strong time management skills with attention to planning and tracking
Good level of business awareness
Some international travel will be required
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: WSJ MEMBERSHIP GROUP
Job Category: Sales Group
Non-Union / A clear and likely Internal Candidate (Employee Only) has been identified
Req ID: 33968