Our Professional Information Business Sales team is currently seeking a Client Advisor. The Client Advisor is responsible for ensuring that Dow Jones Global clients are maximizing the value of their investment in our products through effective and efficient use in solving their business needs. The Client Advisor will identify and develop a deep understanding of the clients’ industries, business needs and deliver insights and value propositions of Dow Jones products to support ROI. The Client Advisor is responsible for enhancing and expanding the relationships between Dow Jones and our GLOBAL PIB clients.
The Client Advisor will work closely with the customer to understand how they derive business value from DJ services and own the account plan to drive ROI throughout their organization. They are responsible for setting retention KPIs and measuring retention activity to insure customer success. They will be responsible for all aspects of the renewal process for these GLOBAL accounts including metrics review, proposals, meetings with key stakeholders and business champions as well as contracting.
Who is my manager?
Global Accounts Sales Director
What are my accountabilities?
Develop a deep understanding of our customers, their business, challenges and industries to foster existing and new relationships with our key accounts
Responsible for development and execution of the renewal plan including success metrics and KPIs
Develop engagement strategies for clients and work with other team members including Product, Customer Service and Training teams to execute those strategies
Create and execute key account onboarding programs for new customers including KPIs and success metrics
Prepare and present quarterly reports to key account stakeholder team on status of KPI achievement
Work with the DJ Strategic team to understand client relationship with Dow Jones across the Revenue Engine
Ability to step into the shoes of both clients and our internal teams and know how to express those perspectives, concerns, and requirements to the other side
Manage RFP requests from Key Accounts
Uncover additional sales opportunities and provide referrals to Account Managers
What do you need from me?
Min 5 years of proven success in customer engagement or sales
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent project management and organizational skills with a keen attention to detail
Proficient in Microsoft Office suite & Google Drive
Experience with SFDC
Bachelor’s degree preferred
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - SALES
Job Category: Sales Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 21746