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Join a fast-paced, multimedia sales team that understands how to talk about premium content and integrated solutions, as well as high impact campaigns and online sales.

The Sales team is dedicated to selling the products that help shape key business decisions around the world. From banks to government agencies, investment funds, accounting firms and more, you’ll take pride in selling news information, data, services and tools to leading companies and individuals across the globe, plus post-sales support for basic to advanced users.

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Job Information

Dow Jones Sales Coordinator in KUALA LUMPUR, Malaysia

Job Description:

Oil Price Information Service (OPIS), a Dow Jones Company, provides price transparency across the global supply chain so that all stakeholders can buy and sell oil and energy commodities with confidence. We do this by providing transparent pricing, real-time news, powerful analytics and software and educational and networking events. We also provide a range of free resources and maintain an active blog.

Our commitment to reliability is reinforced by world-class, personalized customer service and constant innovation. OPIS listens to what our customers and industry stakeholders need and responds with flexible and easy-to-use products and solutions. OPIS methodology is compliant with all international standards for price reporting agencies set forth by IOSCO, the International Organization of Securities Commissions.

Department overview

The OPIS Sales Operations Team is responsible for building, maintaining, and analysing reporting critical to the operations of the OPIS sales team. The Sales Operations Associate will report to the OPIS - Director of Sales Operations. The role sits within the Sales Operations team which interacts with the entire sales organization and is responsible for enhancing the overall operating efficiency and excellence of the sales function.

Overview of Position

The Sales Support Analyst assists sales teams with sales order tasks. These tasks include creating orders, sending contracts for signature, obtaining approvals for discounts and other critical order processing functions to ensure on time delivery. The successful candidate will be a self-started who has a keen eye for detail, asks questions to clarify understanding, and has a desire to ensure data is correct. They will work closely with other members of the sales team, Dow Jones order management team, legal team, product team, and finance team.

What You Will Do:

  • Responsible for providing support and administrative coordination on the sales/renewal process for Sales teams, including Sales Management.

  • Able to discuss and explain contractual guidelines of I H S Markit products with account managers, finance, product managers, product delivery, sales operations in an accurate and organized manner.

  • Assist in prepararation and distribution for client legal agreements, attachments, proposals, purchase orders and business correspondence as required.

  • Process signed and executed renewal contracts in Salesforce system and liase with sales operations.

  • Process product or service cancellations. Create cancellation forms and route to appropriate internal product group or accounting for processing.

  • Maintain and meet all contracts requested by the account manager on behalf of the client.

  • Responsible for researching and resolution of product delivery and invoicing challenges in behalf of the customer/account manager. With ability to accurately and succinctly explain any such resolution to the appropriate Sales team member, Sales Manager or client contact.

  • Create and maintain sales performance related spreadsheets and/or databases for Sales Management monthly.

  • Accurate and timely submissions by month end on any client cancellations to OV (order validation).

  • Submit to OV accurate client data information (edits/changes for address and or contact) for uploading into SAP.

  • Assist and work with sales on outstanding orders still waiting on information and or waiting on PO (Purchase Order) in order to process and complete for revenue recognition.

You Have:

  • Sales Support experience preferred

  • Proficient in supporting and processing contracts

  • 3 years experience in the sales organization working specifically with I H S M software/data contracts

  • Applied working knowledge in all MS Office applications. Specifically MS Word and MS Excel

  • Highly organized and capable of effectively prioritizing tasks

  • Previous experience working with Salesforce/Netsuite

  • Excellent written and verbal communication skills

  • Previous experience in supporting multiple colleagues

  • Must have excellent communication skills (oral and written).

  • Must have excellent organization skills and the ability to organize thoughts and ideas.

  • Must have the ability to interact professionally with both clients and peers.

  • Must have the ability to work under moderate supervision and handle multiple tasks.

  • Must be reliable and able to work under pressure.

  • Must be cooperative and able to work in a team environment.

  • Must be detail oriented.

  • Ability to document processes and procedures.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: OPIS

Job Category: Sales Group

Union Status:

Non-Union / No clear and likely Internal Candidate (Employee Only) has been identified

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 31126

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