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Join a fast-paced, multimedia sales team that understands how to talk about premium content and integrated solutions, as well as high impact campaigns and online sales.

The Sales team is dedicated to selling the products that help shape key business decisions around the world. From banks to government agencies, investment funds, accounting firms and more, you’ll take pride in selling news information, data, services and tools to leading companies and individuals across the globe, plus post-sales support for basic to advanced users.

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Job Information

Dow Jones Client Success Specialist, Energy in HOUSTON, Texas

Job Description:

OPIS, a Dow Jones company, is one of the world's most comprehensive sources for petroleum pricing and news information. OPIS provides real-time and historical spot, wholesale/rack and retail fuel prices for the refined products, renewable fuels, and natural gas and gas liquids (LPG) industries. At its core, OPIS uses a set of complex IT systems and tools, handling huge amounts of data in a reliable way, and providing customers with business applications to use this data as efficient as possible.

The Client Success Specialist (CSS) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The CSS is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end the CSS will need to liaise with OPIS internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the CSS must develop and drive successful renewals ensuring a strong revenue base for OPIS. Success will be measured based on the retention rates of the Client Success Specialist's assigned accounts as well as level of engagement with assigned accounts.

Key Responsibilities:

Retention

  • Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan

  • Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround

  • Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports

  • Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year

  • Support new sales into existing accounts to ensure maximum customer ROI with DJ

Customer Knowledge

  • Know your customer including the development of good account understanding, business groups deriving value from OPIS services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs.

  • Understand how your clients derive value from OPIS services/products, know the people involved including decision makers within those groups.

  • Serve as a client conduit internally for feedback and competitive intelligence to OPIS Product, Content & Marketing.

Engagement Planning

  • Create and execute engagement plan for key clients, including schedule for Sales face-to-face visits

  • Identify OPIS content that is core to client functions and engage client with specific market activity

  • Identify where expert and editorial team could engage with key clients via webinars, conference calls, and face to face visits.

Lead Generation

  • Must identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.

The CSS must maintain accurate and appropriate client records within the Company’s systems. The CSS will communicate with clients mainly via telephone and email.

Required Skills and Experience:

  • Min 3 years of proven success in customer engagement or sales

  • Exceptional written and verbal communication skills

  • Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment

  • Excellent project management and organizational skills with a keen attention to detail

  • Proficient in Microsoft Office suite & Google Drive

  • Knowledge of NetSuite preferred but not required

  • Bachelor’s degree preferred.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

To enter one of our US based offices: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Business Area: OPIS

Job Category: Sales Group

Union Status:

Non-Union / No clear and likely Internal Candidate (Employee Only) has been identified

Req ID: 33816

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