Retain revenue in assigned set of customers and ensure business needs are being addressed by appropriate products or services.
Maintain high levels of customers’ satisfaction, provide excellent level of responsiveness to clients needs.
Manage all aspects of the customer renewal process in a timely and structured manner.
Responsible for all areas of account management, including fact finding, resolving account issues and ensuring resolution of client requests or concerns. Identify opportunities for increased revenue.
Clearly express the value and benefits of Dow Jones products and solutions, help to increase the value and adoption of our solutions by client.
Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming activities and associated revenue.
Maintain accurate client records within the global CRM system.
At least 2 years experience in relationship management role in MNC.
Fluent in English is a must.
Strong results orientation, with the commitment and drive to achieve a retention goal in a demanding and competitive business environment.
High level of business awareness and able to spot potential opportunities.
Excellent communication, negotiation and closing skills.
Good planning skills and attention to detail, able to complete annual renewals and also implement long-term retention strategies.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: WSJ MEMBERSHIP GROUP
Job Category: Sales Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 21546